OUR SUPPORTER PROMISE

We are hugely grateful to each and every person who is interested in finding out more about our work and ways they might support us.

As a small organisation, your support makes a difference.

Our promise to you

Protect Your Information

Take care of your information and respecting your wishes (Our Confidentiality & Data Protection Policy)

We will communicate with you based on our contact preferences, which you can update any time (email: info@safehands.org)

We will keep your personal information safe and secure.
We will be clear how we use your contact information from the outset.
We will never share or sell your personal information with or to other organisations, other than when we work with third parties who process activities for us, where we will securely share your data, when necessarily (e.g. to process a donation)

Use your donations wisely

When we receive donations, we promise to use the money raised in the most efficient way. At SafeHands we are focused on keeping an eye on every penny and pound donated to us. We make sure that every gift is put to the best use (see our Annual Report).

Our commitment to you is that we will:

Process your gift efficiently and acknowledge your support
Use your donation wisely and, if possible and practical, respect your wishes if you wish to direct it to a particular project or area of our work
Welcome you and keep you updated with information on our work so that you can see just how much impact your support is having on the women, girls and communities we serve.

Adhere to all legislation, guidelines & standards

We are conscious that there are, at times, changes in legislation which can affect how we might be able to fundraise and communicate with our supporters. As such we will:

Monitor all of our fundraising activities against the Code of Practice, the applicable laws on Data Protection, the Privacy and Electronic Communications Regulations 2003, HM Revenue and Customs rules, the Direct Debit Guarantee Scheme and the Payment Card Industry Data Security Standards.

Getting in touch with us

If you have any questions about our fundraising activities, or if you would like to change how, or when you hear from us, please do not hesitate to contact us by:

Email: info@safehands.org
Post: SafeHands, 1 Knightsbridge Green, London SW1X 7NA

Please remember to include your name, address, and a contact telephone number so that we can call you if we need any more information to answer your question.

Complaints

We realise that sometimes we may not get things right. We very much value feedback about our work. Receiving a complaint gives us the opportunity to learn and improve, and it is important that you tell us so we can deal with any situation as quickly and graciously as possible.

If you do have a complaint about our fundraising activities, please get in touch using the contact details above (in the' Getting in touch with us' section)

The Fundraising Regulator is the independent regulator of charitable fundraising. If we are unable to resolve your complaint to your satisfaction and it is about our fundraising activities, you can ask the Fundraising Regulator to consider it. All the contact information you need to get in touch with them directly can be found on the Fundraising Regulator website.

Please note that the Fundraising Regulator can only consider complaints received within three months of the original incident you wish to complain about, or within two months of our final response to you.